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Emergency Readiness & Training FAQs

Answers about emergency planning, response training, First Aid and CPR, fingerprinting, licensing education, and firearms training.

Questions about Emergency Readiness & Training

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Emergency Planning Launch priority

What is an emergency action plan, and what should it include?

An emergency action plan, or EAP, is a workplace-specific document that organizes what people should do before, during, and immediately after foreseeable emergencies. It should be based on the facility, workforce, operations, and hazards—not copied unchanged from a generic template.

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Training & Fingerprinting Launch priority

Where can I get fingerprinted near Glendale or Phoenix?

Arizona Guard Cards, Arrow Security’s related training resource, publishes fingerprinting services at 15410 N. 67th Avenue, Suite 11, Glendale, Arizona 85306. Its current page says services support Arizona DPS security licensing, fingerprint-clearance applications, other professional licensing, employers, caregivers, teachers, and volunteers. Because the receiving agency determines the required method, card, affidavit, and submission process, confirm what you need before your visit.

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Emergency Planning Launch priority

What is active-shooter or active-violence response training?

Active-shooter or active-violence response training prepares people to recognize danger, communicate, make rapid protective decisions, and take actions appropriate to their environment until law enforcement arrives. It is not firearms instruction for employees, a prediction tool, or a guarantee that harm can be prevented.

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Emergency Planning Launch priority

What is Stop the Bleed training, and who should take it?

Stop the Bleed training teaches ordinary people how to recognize life-threatening bleeding and take immediate action until professional help arrives. The American College of Surgeons course uses three core methods: applying direct pressure, packing a wound, and applying a tourniquet. The practical skills portion lets an instructor observe and correct technique rather than relying only on a video or handout.

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Training & Fingerprinting Launch priority

Does Arrow offer First Aid and CPR training?

Arrow’s current website lists First Aid and CPR among its training and safety services. The appropriate course depends on the learner’s role and the credential required. A general workplace or community course is different from Basic Life Support for healthcare professionals, pediatric training, or a course required by a regulator, employer, insurer, or client contract.

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Training & Fingerprinting Launch priority

Does Arrow offer Arizona armed and unarmed guard-card training?

Yes. Arrow’s website directs armed and unarmed guard-card students to ArizonaGuardCards.com, its related training resource. Arizona DPS—not the training company—regulates guard registrations, certified trainers, and security agencies, so students should use the current DPS requirements and forms when planning their application.

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Emergency Planning Launch priority

What is emergency-response training, and who should receive it?

Emergency-response training teaches people how to carry out their assigned roles during foreseeable emergencies. It should translate a written plan into observable actions: recognizing an emergency, reporting it, receiving an alarm, evacuating or sheltering, accounting for people, assisting visitors or people with access needs, providing trained First Aid, and communicating with responders.

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Emergency Planning

How do Arrow officers coordinate with police, fire departments, and emergency medical services?

Security officers support public responders by recognizing an emergency, calling the appropriate number, providing accurate information, opening access routes when authorized, directing responders to the location, communicating known hazards, and preserving the scene. They do not replace police, firefighters, paramedics, or the client’s emergency leadership.

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Emergency Response Training

What is the correct name of Arrow’s active-violence training program: AVERT or AVIRT?

The current program name is AVIRT: Active Violence Immediate Response Training. HSI announced that its former AVERT program—Active Violence Emergency Response Training—would become AVIRT effective August 27, 2025. As verified July 19, 2026, Arrow’s emergency-response page heading uses AVIRT and the correct expansion, but two later body passages still say “Active Violence Emergency Response Training.” Those residual references are outdated and should be corrected.

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Emergency Response Training

How is active-violence training different from Run, Hide, Fight or Stop the Bleed?

Run, Hide, Fight is a concise public-safety framework for choosing among evacuation, concealment, and last-resort defensive action during an active-shooter incident. Stop the Bleed focuses on recognizing life-threatening bleeding and using direct pressure, wound packing, and a tourniquet. Active-violence training is broader when it combines awareness, response decision-making, realistic practice, communication, and bleeding control within an organization’s emergency plan.

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Emergency Response Training

Who should take active-violence response training?

Active-violence response training can benefit employees, supervisors, security staff, educators, healthcare teams, faith-community leaders, venue personnel, retailers, and other people who may need to act before public responders arrive. HSI describes AVIRT as suitable across organizations and industries, and CISA provides preparedness resources for businesses, schools, houses of worship, government, and communities.

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Emergency Response Training

How long does an active-violence course take?

HSI’s current AVIRT course overview lists a course length of approximately two to three hours and a blended format with an instructor-led skills session. Arrow’s public page does not publish a current duration, so Arrow should confirm whether its delivery follows that standard, includes online preparation, or adds site-specific exercises that change the schedule.

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