Core Services FAQs

Arrow Security provides armed and unarmed security officers, contract security, on-site guarding, courtesy patrol, and mobile, foot, or bicycle patrol for Arizona organizations. Coverage can be arranged for ongoing assignments, temporary needs, special events, and part-time or full-time schedules. Arrow also offers portable camera towers intended to supplement—not automatically replace—on-site officers.

Choose an Arizona security guard company by verifying its license first, then comparing how it will manage your specific assignment. Arizona DPS regulates security guard agencies and individual guard registrations and links to its current status lookup from the licensing page. DPS also cautions that a card or photocopy alone is not proof that a registration is valid. Licensing is the baseline, not the entire decision.

Hire armed guards only when a documented risk assessment and operating environment justify the added capability and responsibility. Unarmed officers are often appropriate for visible deterrence, access control, patrol, customer assistance, rule enforcement, observation, documentation, and calling emergency services. Armed coverage may be considered where credible threats, high-value assets, prior violent incidents, remote conditions, or other elevated risks are present.

The cost to hire a security guard in Arizona depends on the assignment, so an accurate quote requires more than a requested headcount. The largest factors typically include armed or unarmed staffing, location, shift length, total weekly hours, time of day, short-term versus ongoing service, required experience, supervisory needs, equipment, holidays, and how quickly coverage must begin.

A security guard observes, deters, documents, and responds within the limits of the law and the client’s written instructions. Typical duties include controlling entrances, checking credentials, monitoring visitors and vendors, patrolling buildings or grounds, identifying hazards, watching for suspicious behavior, enforcing property rules, protecting restricted areas, documenting activity, and promptly reporting incidents.

Private security is a contracted protective service for a defined property, organization, event, or set of duties. Police serve the broader public, enforce criminal law, investigate crimes, and exercise governmental authority within their jurisdiction. A private security officer focuses on the client’s lawful objectives—such as access control, patrol, observation, policy enforcement, hazard reporting, incident documentation, and contacting emergency services.

Start by defining the problem you need security to address, not simply the number of guards you think you need. Record the property type, address, operating hours, expected attendance, public access, valuable assets, prior incidents, current cameras or access controls, emergency procedures, and the dates and times coverage is required. Note any special conditions such as alcohol, cash handling, construction equipment, patients, students, or multiple entrances.

Access control is the process of allowing authorized people, vehicles, and materials into a protected area while delaying or preventing unauthorized entry. In physical security, it combines rules, people, credentials, barriers, locks, gates, electronic systems, and records. The objective is not merely to keep a door closed; it is to know who may enter, where, when, for what purpose, and under whose approval.

Arrow’s website explicitly lists “24 hour on call emergency assistance,” but it does not separately promise that every new 24/7 post can be staffed or that an unassigned officer will arrive within a particular time. Those concepts must not be conflated. A 24/7 post means scheduled officers continuously cover the assignment. Twenty-four-hour on-call assistance means a company contact is available to address urgent service needs under the agreed process.

Yes. Arrow publicly lists short-term and long-term assignments plus flexible part-time and full-time scheduling. The right arrangement can range from a limited temporary assignment to a recurring post, mobile patrol program, or continuous contract. Availability still depends on the site, dates, hours, duties, location, officer qualifications, and lead time.

Arrow’s published service portfolio covers commercial properties, offices, hotels and resorts, retail stores and malls, construction sites, manufacturing plants, car lots and auctions, restaurants, hospitals and urgent-care facilities, adult-care facilities, schools, places of worship, property-management portfolios, HOAs, apartments and townhomes, mobile-home parks, special events, and other Arizona organizations needing a professional security presence.

Arrow describes itself as an Arizona security company and states that it provides commercial security services throughout the state. Its office is in Glendale, and much of its current website language reflects Metro Phoenix and the Valley. However, the public site does not provide an authoritative, current list of every city or county where staffed guard service is available.