Security FAQs

Arrow provides armed and unarmed officers, on-site contract security, mobile or foot patrol, access-control support, and portable camera towers for commercial properties. A program can cover offices, shopping properties, business campuses, mixed-use locations, parking areas, warehouses, or other facilities, subject to the site assessment and written scope.

Office-building security can include a lobby officer, visitor and vendor management, employee credential support, restricted-floor access, parking patrol, opening and closing checks, after-hours patrol, alarm response, incident documentation, and employee safety escorts. The correct mix depends on occupancy, tenant needs, building hours, public access, parking, deliveries, and the systems already in place.

Yes, security guards can manage defined access-control duties when the client provides lawful rules, current authorization lists, the necessary system access, and clear post orders. A guard may verify identification or credentials, contact a host, issue and recover visitor badges, record arrivals and departures, compare deliveries with approved information, direct people to permitted areas, and deny or escalate access that does not meet policy.

Yes. Security officers can patrol parking lots and garages by vehicle, bicycle, or foot, depending on the layout, visibility, traffic, and duties. Patrols may observe lighting and gate problems, open doors, damaged fencing, suspicious activity, loitering, vehicle collisions, safety hazards, or people needing assistance and report or respond according to post orders.

Security officers can provide an employee safety escort from a workplace exit to a vehicle when that duty is included in the assignment and an officer is available. An escort adds a trained, visible companion and a direct means to report suspicious conditions; it does not guarantee personal safety or substitute for calling 911 when a threat is immediate.

An after-hours patrol should verify conditions that matter when normal staff and tenants are absent. Post orders can require checks of exterior doors and gates, perimeter fencing, loading and service areas, parking, vacant spaces, accessible windows, lighting, water leaks, fire or life-safety indicators, unauthorized people or vehicles, and any client-defined critical equipment visible without entering unsafe areas.

After-hours patrols should be documented with an arrival and departure time, officer identity, property, areas or checkpoints visited, observed conditions, actions taken, and client notifications. GPS, NFC or QR checkpoints, photographs, vehicle records, and supervisor inspections can add verification, but each data point has limits and should support—not replace—a factual activity report.