The short answer
Office-building security can include a lobby officer, visitor and vendor management, employee credential support, restricted-floor access, parking patrol, opening and closing checks, after-hours patrol, alarm response, incident documentation, and employee safety escorts. The correct mix depends on occupancy, tenant needs, building hours, public access, parking, deliveries, and the systems already in place.
What to know
A lobby post should have clear procedures for identification, host approval, temporary credentials, denied entry, deliveries, contractors, lost badges, former employees, and emergencies. Patrol instructions should identify stairwells, mechanical and loading areas, vacant suites, exterior doors, restrooms or shared amenities, parking areas, and any safety hazards officers must report. One officer cannot continuously staff a lobby and perform lengthy building rounds without a relief or coverage plan.
After normal hours, the plan should address tenant access, cleaners, vendors, lone workers, alarms, elevator or utility failures, and who may authorize exceptions. Officers need a current tenant and emergency contact list without receiving unnecessary sensitive information. Arrow publishes office-complex and commercial-property security, including armed and unarmed officers. The proposal should define whether coverage is customer-service oriented, protective, or both, and should document uniform, system access, patrol checkpoints, supervision, reports, and coordination with building management.