The short answer
Prospective clients can ask Arrow for references from organizations with a similar property, schedule, and service model. Whether a particular client can be named depends on permission, confidentiality, contract terms, and security sensitivity. A provider should never disclose a protected site, incident history, staffing plan, or contact without authorization.
What to know
A useful reference is comparable, not merely positive. Ask about the same type of assignment—such as an apartment patrol, construction site, healthcare post, commercial lobby, or event—and a similar duration or staffing level. Questions can cover startup, officer consistency, supervision, daily and incident reports, call-out handling, communication, invoice accuracy, problem resolution, and how well the provider adapted when the site changed. Do not ask the reference to reveal private security procedures.
References are one verification layer. Also confirm Arrow’s current Arizona agency license through the DPS public lookup, review redacted report samples, examine the proposed post orders and supervision plan, check required insurance, and read contract terms. Public reviews can show broad service themes but do not replace a relevant business reference or due diligence. Arrow’s site currently includes a reviews section, yet it does not publish a formal reference process. Request references early enough for permission and contact, and understand that some sensitive clients may only permit an anonymized case description.