The short answer
Arrow’s public website does not state universal contract minimums, minimum shift lengths, deposits, or cancellation terms. Those conditions can vary by assignment, so they must be confirmed in the written quote and agreement before service is scheduled.
What to know
Ask specifically about minimum hours per officer and shift, minimum contract duration, one-time or event deposits, setup or mobilization charges, holidays, overtime, travel, equipment, supervision, late booking, invoice timing, payment terms, and taxes. For cancellation, clarify the notice required, which charges become nonrefundable, what happens if an event changes date, how weather closures are handled, and whether the client can reduce or extend hours. Also address client-caused delays, early officer release, venue denial, unsafe conditions, and termination for repeated service failure.
The agreement should identify who may authorize overtime or added staff and require changes in writing. Compare providers using the total expected cost and scope, not the base hourly rate alone. A short assignment may carry different minimums from a stable recurring schedule because recruiting, scheduling, orientation, and relief still require work. Never publish a generic “no contract,” “no minimum,” or “free cancellation” claim unless Arrow operations can apply it consistently. The signed terms control the relationship, and material questions should be reviewed with counsel.