The short answer
Clients should normally receive a daily activity report for routine shift activity and a separate incident report for significant events. The exact format and delivery schedule must be established in the contract and post orders; not every security company or assignment uses the same fields.
What to know
A useful daily report identifies the property, officer, date, shift, post, patrol times or checkpoints, notable observations, doors or gates checked, hazards found, client contacts, actions taken, and turnover information for the next shift. An incident report should document who, what, when, where, observed conditions, statements attributed to identified people, notifications, officer actions, evidence or photographs handled under policy, police or EMS report numbers, and follow-up requested. Reports should distinguish fact from opinion and avoid unsupported conclusions.
Arrow’s property-management page says its custom daily activity reporting app captures an officer’s precise location as nightly reports are completed. Clients should ask for a redacted sample and confirm whether they receive timestamps, GPS points, photographs, checkpoint history, supervisor notes, or a portal. Also clarify urgency: a serious incident should trigger immediate notification, not wait for the next report. Establish retention, confidentiality, correction, and access rules, especially for healthcare, schools, employee matters, or resident information. Supervisors should review reports for quality and recurring risks, not merely archive them.