The short answer
Security officers should receive training matched to their duties, but clients should verify each assigned officer’s records rather than assume every guard has the same credentials. Arizona guard registration sets state requirements; it does not automatically establish current First Aid, CPR, AED, or advanced de-escalation certification.
What to know
De-escalation training should cover calm communication, active listening, safe distance and positioning, recognition of escalating behavior, calling for help, disengagement, bias awareness, documentation, and the limits of an officer’s role. Healthcare, schools, adult care, retail, and hospitality require environment-specific practice. First Aid and CPR courses should come from an identifiable curriculum and authorized instructor, include required hands-on skills, and have a current completion period appropriate to the client’s needs.
Arrow’s website lists First Aid and CPR training and describes specialized preparedness for some services. Its adult-care page says CPR and First Aid are required for officers in that setting, and its emergency-response program includes severe-bleeding content. Those statements do not prove that every Arrow officer holds every credential. A client should state required training in the contract, review expiration dates before assignment, confirm refresher expectations, and define the officer’s emergency duties. Training supports judgment but does not authorize medical care or physical intervention beyond law, policy, and demonstrated competence.