The short answer
Security officers support public responders by recognizing an emergency, calling the appropriate number, providing accurate information, opening access routes when authorized, directing responders to the location, communicating known hazards, and preserving the scene. They do not replace police, firefighters, paramedics, or the client’s emergency leadership.
What to know
Post orders and the emergency action plan should list the site’s exact address, building and gate information, emergency contacts, alarm procedures, utility hazards, AED and First Aid locations, and who meets responders. During a call, the officer should state what was personally observed, whether danger is continuing, descriptions and direction of travel when relevant, injuries, access obstacles, and the safest available entry. After responders arrive, the officer follows their lawful direction and maintains only those perimeter, access, accountability, or communication duties assigned by the plan.
Organizations should coordinate before an emergency when appropriate: share current site maps, confirm gate access, invite police or fire input on exercises, and update information when construction or systems change. Reports should document call time, arrival, agencies involved, report or incident numbers, and client notifications. Arizona guards remain private citizens, not peace officers. Arrow’s on-site presence and emergency training can support coordination, but each property needs a written, tested handoff process.