The short answer
They can, but the required fields and evidence practices should be agreed before service begins. A strong incident report records the date, time, precise location, people involved or notified, objective observations, actions taken, emergency response, and any case or report number. Patrol or GPS information can establish where the officer was and when relevant activity occurred.
What to know
Photographs may help document damage, hazards, open gates, or scene conditions, but they are not appropriate in every setting. Healthcare, schools, residences, employee matters, and active investigations can involve privacy, consent, evidence, and record-retention concerns. Officers should only photograph subjects or areas when policy authorizes it, use approved devices and systems, preserve original files, and avoid personal messaging or cloud accounts. A report should distinguish what the officer personally observed from what another person said.
Arrow’s property-management page says its daily reporting app captures officer location when nightly reports are completed. It does not publicly confirm that every incident report includes photos, full patrol tracks, or client dashboard access. Ask Arrow for redacted samples and agree on mandatory fields, immediate notification events, corrections, supervisor review, distribution, confidentiality, and retention. The goal is a timely, factual record that supports client decisions and follow-up—not a long narrative filled with assumptions.