The short answer
Arrow’s website explicitly lists “24 hour on call emergency assistance,” but it does not separately promise that every new 24/7 post can be staffed or that an unassigned officer will arrive within a particular time. Those concepts must not be conflated. A 24/7 post means scheduled officers continuously cover the assignment. Twenty-four-hour on-call assistance means a company contact is available to address urgent service needs under the agreed process.
What to know
For continuous coverage, the proposal must account for every hour, shift changes, meal and rest periods, relief officers, overtime, supervision, holidays, and call-outs. Clients should ask whether one post truly remains covered without gaps, how turnover information passes between officers, who monitors attendance, and how an absent officer is replaced. For on-call assistance, confirm the number to use, who answers, what situations qualify, the escalation process, and realistic deployment expectations.
Arrow can design a schedule around long-term or short-term needs, but availability depends on location, officer qualifications, armed or unarmed status, start date, and the required number of posts. The contract should therefore state coverage hours, response obligations, emergency contacts, notification thresholds, and any exclusions in precise language. Avoid using “24/7” when the agreement only provides after-hours telephone support or periodic mobile patrol.