The short answer
Arrow’s property-management page states that it uses daily activity reports with location information, so property managers should expect documented routine activity when that reporting is included in their agreement. Significant events should be recorded separately in an incident report and communicated immediately when urgency requires it. The exact report types, fields, recipients, and delivery schedule must be written into the contract and post orders.
What to know
Daily reports should identify the property, officer, shift, patrol times or checkpoints, observations, hazards, resident or vendor contacts when appropriate, actions, and items requiring management follow-up. Incident reports should state what happened, when and where, who was involved or notified, the officer’s direct observations, actions taken, police or EMS information, and evidence handled under policy. Reports should avoid speculation and unnecessary personal information.
Managers should request redacted samples and confirm whether Arrow provides GPS points, routes, timestamps, photos, supervisor notes, email delivery, or portal access. Set immediate-notification thresholds for violence, fire, medical calls, forced entry, major damage, police response, missing keys, or a post left uncovered. Also define confidentiality, retention, corrections, and distribution across a portfolio. The best reporting process turns recurring findings into assigned maintenance, access, staffing, or policy improvements instead of simply archiving reports.