The short answer
What happens should be defined in a written response plan before the camera is activated. A system may record activity, generate an automated alert, notify a monitoring operator, or provide a live feed—but Arrow’s public page does not specify which workflow applies to its current towers. A camera does not independently determine guilt, and an alert is not a guaranteed emergency response.
What to know
A responsible process identifies the alert type, verification steps, monitoring hours, authorized contacts, and thresholds for notifying an on-site officer, property manager, alarm service, or police. Operators should describe observable facts rather than label a person “criminal.” The plan should address false or nuisance alerts, communication failures, urgent life-safety events, evidence preservation, and after-hours contacts. If a guard responds, post orders must define safe observation, disengagement, and when to call 911.
After an event, preserve relevant footage and system logs under the retention policy, document notifications and outcomes, and adjust analytics or placement if repeated false alerts occur. Ask Arrow to show the complete alert-to-response chain and identify which parts are included in the quoted service. Detection without a reliable human and procedural response is incomplete security.