The short answer
Arrow’s surveillance page explicitly describes daily recording and refers generally to recording or monitoring activity. It does not clearly define whether every current tower includes continuous live human monitoring, event-based monitoring, automated alerts, client live view, local recording, or a combination. Those are different services and should not be treated as interchangeable.
What to know
Recording stores footage for later review. Live monitoring means an authorized person actively or event-by-event observes feeds under a defined schedule. Analytics may generate an alert without a human continuously watching. Each option has different connectivity, staffing, privacy, response, retention, and cost implications. Buyers should also understand what happens during a network interruption and whether local footage continues.
Ask Arrow for a written system description covering recording schedule, monitoring hours, who monitors, alert criteria, verification steps, response contacts, client access, audio capability, cybersecurity, storage location, retention, and outage notifications. For remote access, also ask about unique credentials, multifactor authentication, encryption, permissions, access logs, software updates, and removal of former users. The proposal should state what is included and avoid phrases such as “24/7 monitored” unless that service is actually contracted and documented. Camera detection is not the same as guaranteed intervention.