The short answer
School security personnel should receive training beyond a standard guard-card curriculum. Appropriate preparation can include adolescent development, disability awareness, trauma-informed interaction, verbal de-escalation, cultural competence, school emergency operations, reunification, evacuation and lockdown procedures, mandatory reporting, student privacy, first aid, and coordination with administrators and first responders. Training must match the officer’s actual role and authority.
What to know
Sworn SROs and private security guards are different positions. NASRO recommends school-specific training for sworn SROs. Arizona’s School Safety Program requires plans for covered officers to receive training on FERPA, civil rights, and adolescent mental-health issues, and ADE publishes officer and emergency-planning resources. Those state-program requirements should not be represented as Arrow credentials unless the particular assignment participates in that program and the records verify completion. A private officer should not perform student discipline or law-enforcement functions merely because an SRO might do so.
Before assigning personnel, the school should review course content, instructor qualifications, scenario practice, refreshers, and documented competency. Site orientation should cover campus layout, age groups, special-needs procedures, communication methods, emergency plans, and prohibited conduct. Arrow’s public school page refers broadly to training but does not publish a detailed curriculum. Arrow should provide verified training records and identify which requirements apply to each role before this FAQ names specific credentials.